Welcome to Black Dog Adventure!
We’re excited to help you get qualified. To keep things running smoothly, here is the "fine print" in plain English.

Booking & Payment
Hold your spot: Any booking made via phone or email is provisional until we receive your full payment.

It’s official: Once payment lands, we’ll send you a confirmation email. This is your "green light" and will include all your important pre-course info.

Homework: Please give that pre-course info a solid read! It covers everything you need to know about your responsibilities and the schedule.

Cancellations & Refunds
We know life happens, but because our course sizes are limited, we have to stick to the following:

14+ days' notice: You’ll get a full refund or a free transfer to a new date.

Under 14 days' notice: No refunds or transfers are available.

On the day: If you don't show up or arrive too late to join in, we cannot offer a refund or a new date.

Passing Your Course
First Aid is a practical, "hands-on" qualification. To get your certificate, you’ll need to:

Be there: First Aid courses have strict mandatory contact hours. Arriving late or leaving early means we unfortunately cannot award your certificate.

Get involved: You’ll be assessed throughout the course. You just need to participate actively and meet the assessment criteria.

Note: If the assessment criteria aren't met or contact time is missed, the course fee still applies.

What We Ask of You
Identity: Please bring a signed card (like a credit card) or a photo ID (like a driving license) so we can verify who you are for your certificate.

Behavior: We’re all here to learn! We ask for respectful behavior toward everyone. Any malicious damage to equipment or the venue will need to be paid for.

Age: Our public courses are for those 18 and older.

Physical Requirements & Special Needs
First Aid can be a bit of a workout! You’ll be kneeling, twisting, and practicing CPR on the floor.